Your privacy is very important to us. Company VOLI MOTORS DOO respects your privacy and understands the concerns that may arise regarding the privacy and protection of personal data that you provide to us by visiting our web-site (hereinafter referred to as the services; online services). Therefore, please read how VOLI MOTORS DOO CRNA GORA (hereinafter referred to as company VOLI MOTORS DOO) handles your personal data.
The purpose of the Privacy Policy is to easily present to you the personal information we collect about you, on which grounds and for which purposes we process them, the possibilities to manage your privacy settings, and your right to personal data.
VOLI MOTORS DOO’s privacy policy complies with the Law on protection of personal data (Official Gazette of Montenegro nos. 079/08 on 23/12/2008, 070/09 on 21/10/2009, 044/12 on 09/08/2012, 022/17 on 03/04/2017 ) (hereinafter referred to as the General Regulation on the Protection of Personal Data) and the legislation of Montenegro and covering the following information:
The company VOLI MOTORS DOO processes personal data for the exercise of the rights and obligations
arising from contracts concluded, namely:
i) contracts for the sale/purchase of products – personal data provided by customers in online
loyality app at https://app.voli-motors.me/ (regardless of registration);
ii) contracts for the use of online or mobile services – personal data of subscribers of services (e.g.
registration of a user account in an online store, users of the VOLI MOTORS DOO application).
As part of exercising the rights and fulfilling its contractual obligations, the company VOLI MOTORS
DOO processes the personal data of individuals for the purposes of: identifying the individual, and concluding the contract (although the contract for the sale of products between VOLI MOTORS DOO and the customer in the loyalty store is concluded when VOLI MOTORS DOO sends the customer an electronic message on the status of his order (“order prepared / ready for takeover”), it is considered that personal data, in this case, were sent on the basis of the contractual legal basis and for the purpose of concluding the contract), communication with you (notification of amended general terms and conditions, a new version of the application, etc.), to provide customer support (e.g. removal of technical difficulties), and in the case of purchases for the purpose of order fulfillment (procurement, product delivery, invoicing, resolving any customer requests (complaints, guarantees)), sending notifications to individuals in connection with the realization of the order and any other purposes that are needed for the realization of the order, for retention of the purchase history (only registered users), for conducting possible payment procedures, as well as for one’s own accounting and tax purposes.
The company VOLI MOTORS DOO processes personal data on the basis of the legal obligations applicable to VOLI MOTORS DOO (e.g. certain tax regulations, account storage, storage of data of discount-winners, etc.).
The company VOLI MOTORS DOO may process personal data on the basis of the legitimate interests pursued by VOLI Motors DOO, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. In the case of further processing of data collected on an individual, VOLI MOTORS DOO makes an assessment in accordance with the General Data Protection Regulation. Such further use of data in a pseudonymous or aggregated format, represents the lawful use of data for marketing and other business or technical analyses of VOLI MOTORS DOO. The deletion of certain data may also be used as an additional measure in certain forms of further processing of traffic data.
On the basis of legitimate interests, VOLI MOTORS DOO may process personal data to the extent strictly
necessary and proportionate to ensure the operation of online services, in particular with a specific purpose of prevention of unauthorised access to your user account, spreading malicious codes, preventing fraud or other misuse of websites or mobile applications, as well as protecting its intellectual property rights in relation to online services.
On the basis of legitimate interests, VOLI MOTORS DOO may also process your personal data for the purposes of direct marketing (in the case of customers), preventing abuse, making claims or defending against claims in administrative and judicial proceedings.
The company VOLI MOTORS DOO processes personal data on the basis of consent for the processing of
personal data, which the individual gives to the company for the following purposes:
i) for the purpose of direct marketing — receipt of notifications. Notices include current offers, benefits
and/or invitations to events of the manager and his business partners, invitations to participate in
giveaways and useful advice;
ii) to carry out marketing analyses and customer segmentation, as well as to provide tailored offers of
products and services;
iii) for the purpose of participating in the prize games.
Depending on the personal data provided, you can receive notifications and personalized offers via the application qr code.
In case the user no longer wants to use the application, his data will be deleted. The company VOLI MOTORS DOO collects a variety of information about you, including personal data, with which you can be identified (identified directly or indirectly) if you or others decide to share this personal data with
VOLI MOTORS DOO. We receive information in several ways, signing up for e-mail notifications (direct
marketing), visiting VOLI MOTORS DOO’s websites, or using the mobile application. VOLI MOTORS DOO
collects information about your use of the services we offer.
Personal data we collect:
i) basic personal data such as first and last name, date of birth, e-mail address, address of residence (street, street, postcode, place, country), telephone number, and password to ensure the security and use of our services; We collect technical information from your browser, computer or mobile device when accessing VOLI MOTORS DOO services.
When you use our online services, cookies are installed on your computer. In general, cookies and related technologies work by assigning a unique number to your browser or device that has no meaning outside of VOLI MOTORS DOO. VOLI MOTORS DOO uses these technologies to personalize the experience and to help provide content that is specific to your use. You can use settings on your browser or mobile device to manage information collection through cookies or related technologies. VOLI MOTORS DOO undertakes to enable you to manage your privacy and sharing but does not take responsibility for the missed ‘Do Not Track’ signals through your web browser. Rejecting cookies may cause some of the features of the services offered to be inaccessible
5.1. Updating the user account
The individual is obliged to send accurate and complete data. Your eventual personal information changes in the online store user account or mobile app may be updated, customized, or changed by the registered user in the user account settings.
5.2. Closing the user account
If you want to close your online store or mobile app user account, you can do so at any time in the settings tab in your user account (according to the instructions on the website that are updated from time to time) by sending a request to close the account to the contact address. Proof of identity and address must be attached to the written request. Closing an online store user account does not mean revoking the consent (unsubscribing) from receiving notifications and direct marketing. Please note the fact that some personal data about you that we process under the contract may not be deleted in accordance with the regulations in the field of tax law and are stored for 10 years from receipt of the order, or resolving complaints or product returns. At the same time, you must be aware that your posts from the time of the active user account remain visible even after closing the user account.
6.1. Contractual processors
The company VOLI MOTORS DOO may transfer your personal data to third parties with whom we have
agreements for the processing of personal data (hereinafter referred to as ‘contractual processors’) for the purpose of supporting, analyzing, and continuously improving our services, processing payments or delivering orders. Contractual processors have access only to those personal data that are strictly necessary for them to provide the services they perform for us and only for the purposes of performing these tasks on our behalf and may not use them for any other purposes. Contractual processors are obliged to protect your personal data. The company VOLI MOTORS DOO may cooperate with contractual processors who process statistics for us on how you use our services for the purpose of advertising services, or to display information that may be of interest to you. Such processors shall have access only to anonymized data.
6.2. Publicly available information
Some information about you may be publicly available, such as data you send or share via a mobile application (e.g. events, pictures, comments, etc.) or post comments in an online store or social network, etc.
6.3. Joint management
We may share your personal information with contractual partners with whom we act as joint managers who may process your personal information in accordance with this privacy policy (example of prize games in cooperation with suppliers).
6.4. Universal legal succession
In the event of a merger or if the company VOLI MOTORS DOO becomes involved in a business
association, division, or transfer of activities to a third party, we may transfer your personal data to a third party associated with the takeover of the company VOLI MOTORS DOO.
6.5. Public authorities
Notwithstanding the provisions regarding the retention of personal data under the Privacy Policy, we may store your personal data for a longer period and pass it on to third parties such as the police, the prosecutor’s office, the court and other competent public authorities inside or outside Montenegro, in so far as we consider that such transmission is necessary and required by law, exclusively for the purposes of the prevention, investigation, detection or prosecution of criminal offences. We may share your personal data with national authorities where this is necessary for the enforcement, exercise or defence of legal claims in court proceedings or administrative or out-of-court proceedings.
6.6. Transmission of data to non-EU or EEA countries
In the case of the use of online services outside the EU Member States, for the purpose of security of internet services, data transmitted may be transmitted, stored or processed in third countries where the legislation on the protection of personal data imposes different standards from those in the EU or EEA member states. By using services in countries outside the EU, you agree that personal data may be transferred or transmitted to entities located in third countries. The company VOLI MOTORS DOO itself will not transfer your personal data to countries outside the EU or the EEA.
We keep personal data for as long as necessary to provide our services or for longer if there are legal obligations. Personal data associated with your user account is stored until your account is closed, whereby the data related to the purchase made by the user in the online store is stored. You can either close your user account yourself in your user account settings, or you can ask us to delete it. Closing your user account and deleting your personal information can take up to 10 business days from the day of submission of the request. Please note that we may retain certain data from closed accounts in accordance with the law, to prevent fraud, collect debts, resolve disputes, troubleshoot, assist with the investigation of competent authorities, enforce the terms of use of the services and take other measures permitted by law. The information we retain will be handled in accordance with this Privacy policy.
Data relating to the payment of purchases in online stores and related contact details of individuals may be stored for the purpose of fulfilling their contractual obligations until the full payment of the services or any expiry of the limitation period in respect of an individual claim, which may by law be up to five years. In accordance with the tax rules, invoices issued shall be kept for 10 years after the end of the year in which the invoice is issued.
Personal data obtained on the basis of consent are kept until the consent has been revoked but for a maximum period of 5 years. Information about you that is no longer necessary for the purposes for which it was collected or otherwise processed may be anonymized and aggregated with other data that do not allow the identification of the individual to gain insight into statistical information that is commercially useful to VOLI TRADE DOO, such as statistics of the use of the services we offer. These personal data are anonymized and do not offer a connection to an identifiable individual.
We implement a number of technical and organisational measures to ensure the security of personal data during collection, transfer and storage. VOLI MOTORS DOO strives to adequately protect your personal data, but we do not guarantee the complete security of the personal data you provide to us and we are not responsible for the theft, destruction, loss, intentional or unintentional disclosure of your personal data or information about you. VOLI MOTORS DOO complies with generally accepted standards for the protection of information received both during and after transmission, but no means of electronic transmission or storage is 100% secure, so we cannot guarantee complete security. VOLI MOTORS DOO uses Secure Sockets Layer (SSL) technology to encrypt personal and credit card data. VOLI MOTORS DOO cooperates with a company that ensures the security of our services and your personal data. VOLI MOTORS DOO’s servers are further protected by the use of firewalls and other technologies to ensure data security. Data protection is the responsibility of the user himself by ensuring the security of his mobile device or computer properly, as well as by protecting your user name, password and the appropriate software (antivirus) protection of your electronic device. To ensure the effectiveness of these measures in preventing unauthorized access to your personal information, you should be aware of the security features available to you through your browser. Use a browser that allows you to set up security features before you provide your personal or credit card information over the Internet. Keep in mind that if you use a browser that does not support the use of SSL technology, such a transfer of personal information can be unsafe.
Most browsers allow notification if you are on a web page that does not provide a secure connection, or if you send data through an unsecured link. VOLI MOTORS DOO recommends that you enable these features of your browser to help keep your personal data safe. You can also track the address you are at (URL). Secure URLs start with https:// instead of http://, along with the secure connection symbol used by your browser (usually such a symbol is a lock at the beginning of the URL). Such a symbol indicates the use of secure communication with the browser. Please check the details (validity) of the website security certificate where you are located at the same time. Limitation of liability. The company VOLI MOTORS DOO is committed to protecting your personal data and information about you, but no connection over the Internet can be 100% secure, and cannot guarantee the complete security of the data you provide to us. You provide us with your personal data at your own risk.
The company VOLI MOTORS DOO ensures the exercise of the rights of data subjects. Requests b
the individual regarding the exercise of rights can be sent to the e-mail address webshop@voli.me or by
post to the following address VOLI MOTORS DOO Montenegro, Podgorica, Josipa Broza Tita 27, 81000
Podgorica. In case when the request is not submitted from the e-mail address of the registered user, the
individual is obliged to provide a proof of identity and/or address. The company VOLI MOTORS DOO
responded to your request in accordance with the applicable regulations.
The data subject shall have the following rights in respect of personal data:
9.1. Right to access the data
An individual may at any time request that VOLI MOTORS DOO confirms to him whether data relating to him are being processed and, if so, provide access to personal data and provide information relating to the processing of his personal data (e.g. the purpose of the processing, the type of personal data, the users to whom personal data have been or will be transferred, the period of data retention envisaged, the technical and organizational measures for data protection, etc.).
9.2. Right to correction
An individual may at any time request that VOLI MOTORS DOO enables the correction of incorrect personal data related to him and the supplementation of incomplete personal data. Registered users may do so through settings in their user account in the Internet store or settings in the mobile application VOLI MOTORS DOO.
9.3. Right to deletion
Subject to the conditions as determined in more detail by the applicable regulations, an individual may at any time request that the company VOLI MOTORS DOO grant him the right to delete personal data (the so-called right to deletion).
9.4. Right to restrict processing
Subject to the conditions as determined in more detail by the applicable regulations, an individual may at any time request that the company VOLI MOTORS DOO grant him the right to restrict processing of its personal data. Registered users of internet services may do so in settings of its user accounts.
Please note that in event of restriction of processing of certain personal data it might not be possible to ensure complete service.
9.5. Right to transfer of data
An individual may at any time request that the company VOLI MOTORS DOO enables him to transfer the
personal data in structured, generally used and readable form to the individual or manager of choice by the individual (if technically feasible), subject to the conditions as determined in more detail by the applicable regulations.
9.6. Right to objection
In the event that VOLI MOTORS DOO processes personal data on the basis of VOLI MOTORS DOO’s
legitimate interests, as presented above, the individual may object in certain cases to such processing. The company VOLI MOTORS DOO will stop processing such personal data, unless it considers that it has
reasonable and legitimate reasons to continue processing or if processing is necessary for legal reasons.
An objection to the processing of personal data for direct marketing purposes may also be carried out by
withdrawing consent to receive notifications by clicking on the “unsubscribe” button located at the bottom of the e-mail or by following the instructions in each notification sent.
9.7. Withdrawal of consent
An individual may withdraw his consent at any time in cases where he has given consent for a specific purpose ofprocessing of your personal data.Registered users can withdraw consent in user account settings. The withdrawal of consent shall not affect the lawfulness of the processing of personal data which took place until its withdrawal.
9.8. Right of appeal to the supervisory authority
An individual has the right to file an appeal with the competent authority for the market where the retail company is located: the Agency for protection of personal data and free access to data of Montenegro, in event he considers that his personal data are processed in violation of the applicable regulations governing the protection of personal data. The complaint procedure with the supervisory authority is published on the supervisory authority’s website.
The company VOLI MOTORS DOO reserves the right to amend the Privacy Policy and legislation in the field of personal data protection. Please review it from time to time. We will inform you in advance of any changes to the processing of your personal data and/or amendments (updates) of the Privacy Policy. Amendments to the privacy policy will also be published on our websites and mobile app in due course.
If you do not agree with the Privacy Policy, please stop using our online services and close your user account i.e. withdraw your consent.